FAQ'S

MyBisi

Email: customercare@MyBisi.org

Customer Service: Mon-Fri 10:00 am-8 pm CST

Phone: ‪(716) 732-0016‬

 RETURN POLICY:

**NO REFUNDS, NO EXCHANGE, STORE CREDIT ONLY WITHIN 7 DAYS‼️ RETURNS WILL BE ISSUED STORE CREDIT ONLY.

WE UNDERSTAND ITEMS MAY NOT FIT, AND YOU MAY NEED A SMALLER OR LARGER SIZE. WE ASK YOU MAIL IT BACK ASAP IN ORDER TO RECEIVE YOUR MERCHANDISE CREDIT. 

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned 

***Non-returnable merchandise include sale products, formal dresses, bodysuits, bodysuit sets, mask, any sets including a mask, and all accessories.

1. We reserve the right to refuse any exchange that does not meet our requirements, including any signs of wear, the smell of fragrances, and smoke.

2. The customer is responsible for shipping fees to send the order back to MyBisi.

3. Shipping fees are non-refundable.

4. MyBisi diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke; if the item does not match the original condition, the buyer will not receive a store credit.

**Please include your original packing slip so we know who you are. If you've misplaced your packing slip, no worries; you may enclose a note with your full name and/or order number. A merchandise credit will be issued as a gift card sent via email. 

If you meet the return requirements, please ship the item(s) to the following:

MyBisi

P. O Box 11501,  Dallas, Texas 75224

Email: customercare@MyBisi.org

Customer Service: Mon-Fri 10:00 am-8 pm CST

(716) 732-0016

 
RETURN PROCESSING TIME
Upon receipt of your package, your return for store credit will be processed within 7-10 business days. You will be notified via email once your return has been processed.

WE ALSO SHIP INTERNATIONALLY

 
PROCESSING TIME: "When will my order ship?"
All orders are processed, verified, and shipped within 5-7 business days or sooner.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email. 

 
HOW MUCH IS SHIPPING?
Shipping is automatically calculated before submitting your payment information. Add items to your cart and proceed to the Checkout page, where you will be offered Shipping Method choices and their prices.
 
 
HOW LONG IS SHIPPING?
******All orders are processed, verified, and shipped within 5-7 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:
1. USPS standard shipping is 5-7 business days.

2. Priority 3-4 business days

3. Express mail within 1-2 business days (Guaranteed within two business days).

INTERNATIONAL ORDERS 
1. USPS Priority international mail (7-14 business days)

HOW DO I TRACK MY ORDER?
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package but is not an actual tracking number.
 
*No price adjustments on previous purchases.

We greatly appreciate your business, sisters. Thank you!

MyBisi